Legal information — Discoveryspace

This page summarizes our Terms, consumer rights under Canadian law, refund and cancellation policies, accessibility commitments, and procedures for legal requests. For full data practices see Privacy Policy.

Operating name: Discoveryspace Training
Business number (BN): 84376 4123
HST/GST: 74318 9021 RT0001

Refunds & Consumer rights Submit a legal request

Terms of Service (summary)

Enrollment confirms acceptance of course terms. Certificates issued on successful completion are digital and, where applicable, mailed upon request. Course access periods and requirements are listed on each program page.

Fees are listed per course. Payments processed securely; taxes applied where required. Additional materials may incur fees noted in course descriptions. Refund windows and chargeback policy in section Refunds & Cancellation.

To the fullest extent permitted by law, Discoveryspace's liability for direct damages is limited to the amount paid for the relevant course. We are not liable for indirect or consequential losses.

Refunds & Cancellation — Canadian consumer rights

Under Canadian consumer protection frameworks, you may have the right to cancel certain purchases and request refunds. Below are our standard terms; specific provincial rules may apply.

General: Requests within 14 days of purchase for online courses may qualify for a full refund if course content not accessed beyond preview materials.
Workshops & in-person: Cancellations less than 7 days before event may incur a 50% fee unless otherwise agreed.
Exceptions: Customized services and downloadable material are non-refundable once accessed.

Refund timeline

Type	Refund window	Notes
Online course	14 days	Full refund if not accessed
In-person workshop	Up to 7 days prior	Partial refund possible
Materials	None	Non-refundable after download

Privacy & Data protection

We process personal data to deliver courses and to comply with legal obligations. Our practices comply with Canadian privacy laws (PIPEDA where applicable). For full details, visit Privacy Policy.

Data controller: Discoveryspace Training
Retention: Personal data retained only as long as necessary for service and compliance
Access & correction: Requests handled per privacy policy and Canadian requirements

Read full Privacy Policy

Accessibility & Accommodations

We strive to make courses and materials accessible. If you require accommodations for course participation (materials in accessible formats, physical access needs, or other supports), please notify us at least 7 days before the session.

Accessible venue booking where possible for in-person workshops
Alternative formats and extended time for assessments upon request
*** additional charge for reasonable accommodations

Dispute resolution & Governing law

These terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada. Parties will attempt to resolve disputes informally before initiating formal proceedings. Small claims procedures may apply for low-value disputes depending on the province.

How to raise a dispute

Contact our support at Discoveryspace@outlook.com
If unresolved, request escalation to our legal team via the form below
We will acknowledge within 10 business days and propose next steps

Legal requests & notices

Use the form to submit legal notices, privacy access requests, or to request contract copies. We respond in accordance with Canadian timelines and applicable provincial rules.

What to expect

We acknowledge receipt within 10 business days. For privacy access requests, identity verification may be required. There is *** fee for standard access requests under Canadian privacy rules, except where permitted by law.

Acknowledgement: within 10 business days
Response: within 30 calendar days (may be extended with notice)
Verification: we may request ID for privacy requests